Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 2 business days after receiving payment confirmation.
We do not ship on weekends or public holidays. 

Note: In case of a high volume of orders or unforeseen delays, processing times may be extended. In such cases, we will contact you .

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2. Shipping Methods and Costs

We offer shipping through express courier providers. Shipping rates are calculated and displayed at checkout.

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3. Shipping Zones

We ship to:

• All European countries: EU member states and non-EU European countries
  
  
• United States
  
  

If your location does not appear at checkout, please contact us at info@primegreentrade.com..

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4. Order Tracking

Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment.

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5. Delays and Responsibilities

We are not responsible for delays caused by the shipping company, weather conditions, customs, or other external factors.

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6. Lost or Damaged Shipments

If your order arrives damaged or you have not received it after the estimated delivery time, please write to us at info@primegreentrade.com with your order number. We will investigate the case and offer you a solution.