Certificates & Quality Documentation

1. Organic Certifications & Regulatory Compliance

Are your natural ingredients certified organic?

Many of our natural ingredients hold EU and USDA Organic certification. Each product page clearly displays available certifications. Certified Organic ingredients comply with strict European Union organic regulations (EU regulation 2018/848 and 1235/2008) and are imported with a formal Certificate of Inspection (COI) into the EU.

Which certification body certifies Prime Green?

Prime Green is certified as an organic handler by SKAL, the Dutch organic certification authority. We work with growing and producing partners certified by recognized bodies such as IBD, Control Union, and Ecocert.

What is a Certificate of Inspection (COI) and when is it required?

A COI is an electronic document required under EU Regulation 2018/848 to import organic products into the European Union, Switzerland, and the UK. It verifies that the batch meets required organic standards, ensuring full chain-of-custody integrity and preventing fraud.

What quality and safety regulations do your cosmetic ingredients meet?

All our cosmetic-grade raw materials strictly meet European cosmetic regulations (EC 1223/2009) and international quality standards.

2. Certified Organic vs. Purely Natural

What is the difference between "Certified Organic" and "Purely Natural"?

  • Certified Organic: Rigorously verified under EU Regulations 2018/848 & 1235/2008 and imported into the EU with an official Certificate of Inspection (COI).
  • Purely Natural: 100% naturally sourced, grown using organic/chemical-free methods, and fully traceable to origin. They meet all organic production standards, but are not imported with a formal COI. This provides greater supply flexibility and competitive pricing for brands that do not require an official organic claim on their final product label.

Why are some wild-harvested Amazonian ingredients listed as "Purely Natural" instead of "Certified Organic"?

To sell an ingredient as "Certified Organic," every single link in the value chain—including small indigenous wild-harvesting communities—must hold formal certification. Because obtaining certification involves significant administrative and financial burdens for remote Amazonian collectors, insisting on formal certification would exclude these communities. Our "Purely Natural" grade ensures 100% pesticide-free, sustainably harvested quality without inflating costs for local harvesters.

3. Technical Documentation & Batch Quality

What technical documentation is provided with each order?

Every product page and batch order provides direct access to our Technical Documentation Center, including:

  • Technical Data Sheet (TDS): Detailed ingredient specifications and physical/chemical parameters.
  • Safety Data Sheet (SDS / MSDS): Comprehensive safety and handling guidelines.
  • Certificate of Analysis (CoA): Batch-specific testing results.

Can I request custom regulatory documents or questionnaires for my brand?

Yes. If you require additional compliance documentation—such as a COSMOS Approved questionnaire, Origin statement, or allergen declarations—you can request them via info@primegreentrade.com, WhatsApp, or our Contact form.

4. Laboratory Testing & Standard Approvals

How are your ingredients tested for quality and safety?

All batch samples are independently verified in ISO 17025 certified European laboratories. Ingredients undergo systematic testing according to our monitoring plan for:

  • Microbiology parameters
  • Heavy metals contamination
  • Pesticide residue screening

Are your oils and butters suitable for COSMOS and NATRUE standards?

  • NATRUE: All our oils and butters (both Certified Organic and Purely Natural) meet NATRUE’s "Natural" criteria (100% plant origin, physically/mechanically processed, GMO-free, and free from synthetic additives).
  • COSMOS Organic: Our Certified Organic ingredients qualify as Physically Processed Agro-Ingredients (PPAI) to help your final formulation achieve COSMOS Organic certification.

Shipping, Delivery & Policies FAQ

1. Shipping & International Delivery

What destinations do you ship to?

We deliver across the European Union, Switzerland, the United Kingdom, and the United States. If you require bulk ingredient delivery to a country outside these regions, please reach out directly via info@primegreentrade.com, WhatsApp, or our online Contact Form to arrange custom logistics.

How long does shipping take and are delivery times guaranteed?

All provided delivery timelines are estimates. Prime Green is not liable for shipping or delivery delays caused by freight carriers, customs processing, or unforeseen circumstances beyond our direct control.

When is risk of loss transferred during shipping?

Title and risk of loss pass to the buyer once goods are handed over to the carrier.

2. Order Cancellation & Order Changes

Can I cancel or modify an order after placing it?

When an order is placed, it constitutes an offer to purchase. Orders are subject to review and formal acceptance by Primegreen B.V. once payment is processed. Please review order details, batch quantities, and delivery addresses carefully before submitting, as we may be unable to accommodate modification or cancellation requests once an order is accepted.

3. Refunds, Returns & Right of Withdrawal

What is the return policy for B2B Clients & Professional Buyers?

The 14-day consumer right of withdrawal does not apply to professional buyers, B2B clients, corporate entities, laboratories, or independent formulators purchasing raw ingredients for commercial, trade, or manufacturing purposes.

Important B2B Term: Any buyer registering as a business, requesting a commercial invoice, or providing a corporate tax/VAT ID prior to or during checkout is classified as a professional buyer, making all sales final under standard commercial terms.

What is the Right of Withdrawal for EU Consumers?

Individual retail consumers residing within the European Union have the right to digitally withdraw from their purchase contract within 14 calendar days from delivery without providing justification, using our online self-service withdrawal tool.

Sustainability, Ethical Sourcing & Upcycled Ingredients

1. Ethical Sourcing & Traceability

What is the difference between "Certified Organic" and "Purely Natural" from a sustainability standpoint?

From an environmental and sustainability standpoint, there is no difference. Both grades are grown and harvested using 100% organic, pesticide-free, chemical-free methods with full supply-chain traceability.

Are Prime Green Trade's botanical oils and Amazonian butters wild-harvested?

Yes. Key Amazonian botanicals—including Cupuaçu Butter, Murumuru Butter, Cacay Oil, Buriti Oil, and Açaí Oil—are responsibly wild-harvested through managed programs designed to protect regional biodiversity, support forest conservation, and prevent deforestation in sensitive ecosystems.

2. Environmental Impact & Waste Reduction

Do you offer upcycled natural cosmetic ingredients?

Yes. We actively source and distribute specialty upcycled cosmetic ingredients (such as seeds and pulp repurposed from fruit harvesting) to minimize agricultural waste and support a circular beauty economy. (For example Passion Fruit oil and Cacay exfoliant)

Can Prime Green Trade source custom or specialty upcycled ingredients not listed on the webshop?

Yes. Through our established sourcing networks across Latin America, we can source custom specialty and upcycled natural ingredients for larger volume orders. Formulators and procurement teams can submit custom sourcing inquiries directly via info@primegreentrade.com, WhatsApp, or our online Contact Form.

How do your low MOQs support sustainable beauty manufacturing?

By offering low Minimum Order Quantities (starting at 30 g / 30 mL test samples up to industrial bulk drums), we enable indie brands, R&D labs, and cosmetic formulators to run pilot tests and small-batch production without ordering excess raw materials. This significantly reduces supply chain waste and inventory write-offs during product development.

3. Regulatory Alignment & Clean Beauty Standards

Are your sustainable ingredients compliant with international clean beauty frameworks?

All our cold-pressed vegetable oils, Amazonian butters, and natural colorants are non-GMO, 100% plant-origin, and physically processed without synthetic additives or harsh chemical solvents. They meet European cosmetic safety standards (EC Regulation 1223/2009) and align with major clean beauty frameworks including NATRUE and COSMOS.

How to Choose the Right Natural Cosmetic Ingredient: B2B Selection Guide

1. Ingredient Selection FAQs

How do I choose the best natural oil or butter for my cosmetic formulation?

Selecting the right raw ingredient depends on three primary factors:

  1. Target Application & Skin/Hair Type: Light, fast-absorbing oils (e.g., Cacay or Sacha Inchi) are ideal for facial serums and anti-aging treatments, while richer, fatty-acid-dense options (e.g., Cupuaçu or Murumuru Butter) work best for deep hydration, lip balms, and intensive hair masks.
  2. Key Active Components: Look at the fatty acid profile, antioxidant levels (like Beta-Carotene or Vitamin E), and active constituents. For instance, high carotenoid content makes Buriti Oil excellent for sun-care and post-sun formulations.
  3. Absorbency & Comedogenic Rating: Formulators should evaluate how quickly the lipid penetrates the skin barrier without clogging pores.

What is the quickest way to find the exact ingredient for my formulation goals?

To eliminate friction and help you find the perfect ingredient without manually browsing through our entire catalog, we strongly recommend using our interactive Ingredient Decision Tree Tool.

Located on our website, this interactive tool allows you to:

  • Filter ingredients by application area (Face, Skin, Body, Hair).
  • Target specific skin/hair concerns (Anti-aging, Deep Moisture, Barrier Repair, Scalp Care).
  • Filter by certification and origin requirements (Certified Organic vs. Purely Natural, Upcycled, Wild-Harvested Amazonian).
  • Instantly receive tailored ingredient recommendations accompanied by downloadable Technical Data Sheets (TDS) and sample request options.

Should I choose "Certified Organic" or "Purely Natural" ingredients for my brand?

  • Certified Organic: Ideal if your brand requires an official EU Organic claim (EU Regulation 2018/848) on its retail packaging. These ingredients come with full supply-chain verification and a formal Certificate of Inspection (COI).
  • Purely Natural: Ideal for brands seeking 100% pesticide-free, sustainably harvested ingredients (such as wild-harvested Amazonian botanicals) at a more flexible price point. These ingredients meet all strict organic farming standards but do not hold a formal COI, allowing us to support remote indigenous communities without transferring heavy administrative costs to you.

How can I test an ingredient in my lab before placing a bulk order?

We provide flexible, low-MOQ sample options starting at 30 mL / 30 g test samples across our entire raw ingredient catalog. You can request samples directly on any product page or through our Ingredient Decision Tree to perfect your stability testing and batch trials before committing to full-scale commercial production.